FAQ

These links are provided as a resource to help our clients stay informed on our services, new technology, and current regulations.

1. Where is your facility?
2. How long have you been in business?
3. What if your systems malfunction?
4. What about getting help from our vendor?
5. Is you facility used for anything other than disaster recovery?
6. How do we test?
7. What about my connections to Fed and electronic presentment?
8. What about my check images?
9. What about image statements?
10. How will we transmit a PBF to our ATM provider?
11. I am still running proof. Can you support this?
12. Where will I send my cash letter?
13. How do I find out more?

1. Where is your facility?

Our comprehensive facility is minutes from the Dallas Fort Worth airport. We maintain adequate check sorters, printers, computers and storage, workstations and check processing equipment for you to use in the event of a disaster. We also maintain sufficient internet and communications bandwidth to support electronic presentment and receipt, as well as branch capture, during a disaster declaration.

Hogan Financial was founded in 1998. Our goal has always been to have a stable, profitable buiness and run it in a conservative, prudent way. We've grown, but today we remain a debt-averse, self-funding business.

All of our key systems and equipment are kept on an annual maintenance contract with a top bank systems maintenance organization.

We work closely with your vendor to ensure a successful test of your contingency plan-we don't just introduce you to the facility and leave you on your own! We may already have a partnership with your vendor, which means we may have already attended training on your software!

Hogan Financial maintains a production environment for our hosted services, but disaster recovery, including all systems and network, are kept completely disconnected and separate from production. No resource sharing exists.

By having you bring your backup media to our facility with your checks. We install your programs and data onto our systems, then assist you with the operation of your system. Once you’ve captured and balanced, we’ll help you to transmit the balanced, reformatted work to your core system. We won’t consider it a successful test until the transactions have been sent to your core system and successfully posted. Only then will we certify the test.

Hogan Financial maintains a functional system supporting FEDRECEIPT and FEDRECEIPT PLUS. This includes our own routing and transit number (7119-6024-8) which is registered with the Federal Reserve.  You can either bring your Fed credentials with your during testing, or you can call the Fed and re-route your work to our ABA number.

We'll be capturing them and retaining them on our systems. Once your replacement system arrives, we will assist you and your vendor with loading the data onto your new system.

If you have the archived check images, especially for those days prior to the disaster declaration, we can help you generate statements at our facility.

We have the software and systems in place to make that happen as part of your test.

We have plenty of NCR 7766 systems available for this purpose.

We can drive it to the Dallas Fed, which is just twenty minutes away. However, most banks are now transmitting their letter electronically to the endpoint of their choice. We support this provided that you bring the proper systems credentials with you to the test.